Privacy Policy

How we collect, use, and protect your personal information.

Last updated: August 28, 2026

1. Introduction

This Privacy Policy explains how Yoana ("we", "us") collects, uses, and protects your personal information when you visit our website, place an order, or book The Oak Barn venue. We are committed to handling your data responsibly and in accordance with applicable privacy laws.

2. Information We Collect

We may collect the following information:

Contact details, such as your name, email address, phone number, and delivery address, when you place an order or submit an enquiry.
Booking details, such as event date, guest numbers, and preferences, when you enquire about or book the venue.
Payment information, processed securely by our payment providers; we do not store full card details on our servers.
Technical information, such as IP address, browser type, and pages visited, collected automatically to operate and improve the website.

3. How We Use Your Information

We use your personal information to:

Process and fulfil your orders and deliveries.
Respond to enquiries and manage venue bookings.
Send order confirmations, receipts, and important service updates.
Improve our website, products, and services.
Comply with legal and accounting obligations.

4. Sharing Your Information

We do not sell your personal information. We only share it with trusted third parties where necessary, such as delivery partners, payment processors, and IT service providers, and only to the extent required to provide our services or comply with the law.

5. Cookies

Our website may use essential cookies and similar technologies to keep the site functioning, such as remembering the contents of your shopping cart. You can control cookies through your browser settings.

6. Data Retention

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, including order history and booking records required for legal, accounting, or warranty purposes.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information, object to or restrict certain processing, and request a copy of your data. To exercise these rights, please contact us using the details on our About Us page.

8. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be posted on this page, and significant changes will be highlighted where appropriate.

10. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us through the details provided on our About Us page.